Can AI replace personal personnel selection in HR services or is it a useful addition?

Artificial intelligence (AI) is playing an increasingly important role in the dynamic world of personnel services. But can it, as things stand today, completely replace personal personnel selection? Udo Lutz, CEO and general partner of the AlphaConsult Group, takes a critical view of this and emphasizes the irreplaceable importance of the human factor in the recruitment process.

In recruitment, AI can make numerous tasks more efficient. It helps with the initial screening of applications by quickly and accurately searching CVs for relevant qualifications. AI also provides valuable support in scheduling appointments and responding to basic inquiries from candidates. However, Udo Lutz emphasizes: “AI can support the matching of hard skills, but it cannot capture the subtleties of human interaction that are crucial for successful personnel selection.”

While job board algorithms may be able to generate matching based on hard skills, there are many aspects of the recruitment process in HR that AI cannot cover:

Commitment: a candidate’s motivation and willingness to fully commit to a new position cannot be determined by data analysis alone.

Onboarding: The complex process of training and integrating new employees requires human empathy and adaptability.

Support: The continuous support and development of employees is a deeply human task that requires empathy and understanding.

Udo Lutz emphasizes: “There is no substitute for personal contact in the recruiting process. We can only really assess a candidate’s soft skills, cultural fit and true potential in a direct conversation. “In the AlphaConsult Group’s recruitment services, we take a balanced approach, using AI tools to increase efficiency while maintaining a focus on personal interaction. “We can use AI to optimize our processes, but we rely on our experienced consultants to make the right decisions,” explains Lutz.

Conclusion

Artificial intelligence is undoubtedly a valuable addition to recruitment services. It can speed up processes and make initial pre-selections. However, the core tasks of personnel selection – recognizing potential, assessing cultural fit and personally supporting candidates – remain in the hands of our experienced personnel consultants.

Udo Lutz summarizes: “In the AlphaConsult Group, we rely on the perfect symbiosis of technological innovation and human expertise. This is how we ensure that we make the best possible personnel decisions for our clients.”